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Alt Shield
Returns, loss & damage covered
Alt Shield
What you're covered for
One small fee and your setup is covered from our shop to your desk.
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Free return labelNeed to send it back or swap it? We cover return shipping on eligible items.
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Lost, stolen or damagedIf it goes missing or shows up broken, we reship it or refund you.
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Claims handled in-houseContact our support team with your order number. A real person on our team sorts it out, not a call center.
Alt Shield is an AltCustoms service guarantee, not insurance. It covers this order only, under our Return Policy. Report damage within 14 days of delivery and lost packages within 30 days of shipment.